At UMC Dubai, our full-day package for premium chauffeur services across all emirates includes unlimited mileage. Call us at +971 58 649 7861 for more information. 

We have 24/7 customer support and our team is always available to help you with any queries you may have.

Yes, at UMC Dubai our quotes are all-inclusive with no hidden charges. You will receive a quote with a detailed breakdown of charges. In UAE, 5% VAT Tax is applicable and the same will reflect in your bill.

Other costs included in our quote are chauffeur fee, fuel costs and any toll charges. Contact us to get a quote and plan your ride.

At UMC Dubai, our chauffeurs all speak fluent English. You can also request a driver who speaks Arabic. In case you have another preferred language, let us know. We will do our best to make the necessary arrangements. 

Get in touch with our support team at +971 58 649 7861 to plan your ride. 

For queries, complaints or assistance with your booking, you can call or WhatsApp us at +971 58 649 7861. You can also email us at contact@umcdubai.ae. Our team is available 24/7. At UMC Dubai, we are always happy to help!

Your driver will meet you by the baggage claim or international customs exit, holding a sign with your name. From there, they will assist you with your luggage and escort you to your vehicle.

With UMC Dubai, you are sure to enjoy hassle-free service and guaranteed on-time pickup.

All the information you need about your ride will be sent to you via email and SMS at least 24 hours before your scheduled pickup. This includes details like the chauffeur’s name and contact number.

Consider our service as your own private luxury Mercedes-Benz taxi in Dubai and the UAE. You may opt for a meet-and-greet, so your chauffeur will be waiting for you at the baggage claim with a placard with your name on it. In case you want to be picked up from a specific location at the airport, you may contact the chauffeur directly, share your booking number and give him the necessary directions.

Do not worry if your flight is delayed. When you book a Mercedes-Benz airport transfer with UMC, we immediately kick off live monitoring of your journey through our flight tracking system. This means your ride is ready the exact moment you land.

We also offer a complimentary waiting time of 60 mins, from the time your flight lands. Be sure to share your flight details with us while booking an airport transfer with our premium chauffeur service.

Please contact us immediately if you realize you left something behind in your UMC Dubai chauffeured car. We clean our vehicles at the end of every booking and any items found are reported and stored in lost and found. 

We will make arrangements to have your belongings returned to you. A delivery fee is applicable. As per company policy, UMC Dubai is not responsible for lost or damaged items and we urge you to check the vehicle thoroughly before disembarking.

UMC Dubai offers complimentary water for every ride. However, consumption of food, alcohol or other beverages is not allowed to ensure protection against spillages and a continued clean ride.

A well-maintained, hygienic vehicle is a key part of our offering and having your support will enable us to continue delivering a superior ride experience in Dubai. In case of spillages and damage, a fee for cleaning and restoration services will be charged.

If you wish to bring your pet along, do communicate the same at the time of booking so necessary arrangements can be made and we can ensure a safe and comfortable experience for all our passengers. 

As per company policy, UMC Dubai only allows small pets contained in a carrier or seated on the owner’s lap. Pets cannot be let loose and unattended for safety reasons. Charges may be applicable in case a pet carrier needs to be accommodated. Contact us at +971 58 649 7861 for more information and plan your ride.