Privacy Policy - UMC Dubai | Luxury Chauffeur Services

UMC Dubai is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our website or services.

Information We Collect

When you visit our website or use our services, we may collect personal information such as your name, contact information, and payment details. We may also collect non-personal information such as your IP address, browser type, and device information.

How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you, process payments, and ensure the security of our website and services.

Information Sharing

We may share your personal information with third-party service providers who assist us in operating our business and providing our services. We may also share your information when required by law or to protect our rights.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Cookies

We may use cookies and similar technologies to enhance your experience on our website.

Your Choices

You may choose to opt out of certain data collection and marketing communications.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@umcdubai.ae

Terms and Conditions for Online Chauffeur Booking

1. Scope of Services: Our rates are all-inclusive and cover a wide range of services including professional chauffeur services, unlimited mileage, fuel costs and toll charges. These rates apply to services within Dubai. For services rendered in other Emirates, additional charges will apply.

2. Additional Stops and Extensions: Additional stops during the transfer service will be charged an extra fee of AED 75 per 30-minute interval. If the service is extended beyond the half-day or full-day duration, an additional hourly charge of AED 150 will apply. May differ depending on type of vehicle.

3. Waiting Time: A complimentary waiting time of 60 minutes from the actual flight landing time is provided for airport transfers. If the waiting time exceeds this limit, an additional AED 75 per extra 30 minutes will be charged. May differ depending on type of vehicle.

4. Booking and Vehicle Request: Booking can be done via call, WhatsApp, or through our website. For accurate quotations, the service date, pickup time, vehicle and service type must be provided.

5. Chauffeur Expertise and Language Proficiency: All our chauffeurs are seasoned professionals with substantial experience. They are proficient in English, Urdu, and Arabic. Specific language requirements may be accommodated, subject to availability.

6. Payment and Cancellation Policy: Payments can be made via secure links for all major debit and credit cards. An invoice will be provided. For cancellations, a 48-hour notice is required. Bookings cancelled within 48 hours of the scheduled service may be subject to a cancellation fee.

7. Travel Restrictions: Our chauffeur service covers travel anywhere within Dubai or to another Emirate city. However, certain restrictions might apply under unforeseen circumstances or during major events. Any such restrictions will be communicated in advance.

8. Liability: Our company is not responsible for delays or cancellations due to circumstances beyond our control, such as extreme weather conditions, roadworks, or traffic congestion.

9. Privacy: Personal data collected during the booking process will be used strictly for providing the requested services. We adhere to strict data protection and privacy policies.

10. Amendments: These terms and conditions may be updated from time to time. Any changes will be communicated to our customers.

By proceeding with the booking, you agree to these terms and conditions. Thank you for choosing our chauffeur services.